Viewme are an independent residential block management company with over 70 years of combined experience. We take great pleasure in our excellent customer service, and as block managers, we work hard to establish enduring, fruitful working relationships with management company directors and property owners. We provide a unique method for managing residential blocks. We think that property owners, not freeholders or developers, should be in charge of managing common areas and given the power to decide on their own with the help of their resident management business. From our very first meeting forward, it is our aim to safeguard and improve the quality of life for all leaseholders, owners, and residents of every block we manage.

Working With Us

We provide a free consultation and management audit since we recognise that each block has specific needs, and this allows us to completely comprehend the services that will be needed. To make sure you receive a service that is ideal for you and your block, we develop a comprehensive proposal after touring the block, outlining all service points and expenses.
We designate a dedicated property contact who will serve as your primary point of contact and be in charge of your development upon appointment. Our clients gain from the large body of collective knowledge and experience of the whole Viewme team as our property experts cooperate with one another. One of our senior team members is available to provide additional hands-on support as needed for large and difficult undertakings. Our office is staffed five days a week, and we also operate a 24-hour, 365-day emergency helpline. 

Services We Offer

Our experience working with a variety of properties, including new and listed buildings, small developments of 6 to larger blocks, and estates of 100's, has taught us that each client is unique in addition to each block. With the resources to provide highly dependable advice and a bespoke service that is adaptable to a client's specific demands, we have carefully established our client portfolio over the years and amassed industry experience that is both broad and deep. Among the services we provide are:

Take Control of Your Development - Right to Manage with Viewme

The Right to Manage (RTM) was introduced by the Leasehold and Commonhold Reform Act 2002. It gives leaseholders the right to take over the management of their development from their freeholder, provided the building is eligible. Leaseholders have to set-up and become members of a special company called a Right to Manage Company, which will take over responsibility for the landlord’s (or freeholder’s) duties under the lease with respect to services, repairs, maintenance, improvements, insurance and management. The RTM Company then follows a formal process to give notice of claim to the freeholder / landlord, agree the claim, and prepare to take over the management. At Viewme we can help you with the Right to Manage process, including:

• Checking the validity of the claim, lease and land registry document review, visit to site.
• Arranging formation of the company, creating membership forms and register of members, appointing directors and acting as interim company secretary.
• Serving the necessary notices on leaseholders and the freeholder.
• Providing follow up information to the freeholder to enable them to validate the claim.
• Keeping leaseholders up to date with the process.
• Confirming the claim and arranging registration at the Land Registry.

Once the claim is accepted we can handle the handover process with the outgoing manager / agent and manage the development going forward, if required.

Maintaining Your Property and Grounds

When it comes to day-to-day maintenance, we aim to ensure that your property always remains at its best. Completing small jobs speedily and to a high standard is our way of showing that the convenience and well-being of clients and residents is our first priority. We inspect our properties regularly to stay up to date with the condition of the buildings and their grounds, allowing us to monitor ongoing issues and ensure all areas remain at a high standard. We quickly identify and rectify small problems such as replacing lamps in communal areas, unblocking drains and repairing communal doors before they evolve into larger issues. If work requires more than a simple repair, we carry out an assessment and work with our clients to plan the best way to fix the problem, looking to our trusted local suppliers and tradesmen to complete the work. We even make it easier than ever for anyone to report any problems within the property and grounds. Maintenance issues can be reported via our website at any time, while any urgent issues that occur during evenings or at weekends can be reported through our dedicated out of hours helpline. 

Insurance for You and Your Property 

There are three main areas of insurance that our clients will need to consider: buildings insurance, terrorism insurance, and directors’ and officers’ insurance. A robust buildings insurance policy  is essential as it protects you from incurring avoidable costs from any accidental damage that your property may experience. Leasehold property generally requires a communal building insurance policy that will typically include third party or public liability cover. It will encompass the main structures, walls, roofs, doors, pipes and services, and the contents of the communal areas. Individual leaseholders will usually be responsible for insuring the contents of their own flats or apartments. Where estates or private roads are concerned, there is usually a requirement to insure communal entrance gates, boundary walls and other external areas. We will make sure that insurance is arranged in line with the responsibilities set out in the lease or deeds of covenant, and that reinstatement costs assessments are regularly undertaken. Although terrorism cover is not required by some older leases, we recommend that it is put in place at all our developments. As standard, building insurance policies don’t cover damage caused by any terrorist related activity (not simply an act of terrorism), we always advise our clients to put a policy in place. A volunteer director or officer of a residents management company and someone running a large commercial business are equal in the eyes of the law. Directors’ and officers’ liability insurance is crucial in protecting you from being sued personally, and we thoroughly recommend that all our clients secure a good policy. Our strong relationships with a number of specialist block management insurance brokers mean we can secure competitive quotes on policies. As part of our service, we are happy to obtain these on our clients’ behalf and to facilitate the payment process once a decision has been made.  We actively work to minimise insurance claims by informing residents how they can check for potential water leaks and keep their property safe. Whether it be a small case of water damage or a more serious incident, we will help identify the cause of the problem and facilitate communication between leaseholders, providing a trusted and comprehensive service in occasionally challenging times. When a claim does need to be made, we will provide the necessary information and contacts at the insurance company so the claim can be processed, and the damage rectified as swiftly as possible.

Communication with Leaseholders

As communication is at the core of our service, we are diligent in keeping contact details up to date for all leaseholders at every property and development that we manage. This ensures that important  documents such as service charge and ground rent demands, AGM calling Notices, Section 20 Notices etc are received promptly by the leaseholder.
We also keep details of tenants and/or agents at hand for any leaseholder that is not resident at the property to ensure we have an immediate point of contact for any urgent issues that may arise, be they legal, contractual or involving the structure of the property.
It is equally important us to have regular conversation with residents and write to them regularly to inform them of any issues in the building, or to ask for their co-operation in keeping communal and outside areas tidy and reporting any building issues. Similarly, residents need to get in touch with us they can reach us via email, telephone or via our website.

Property Transfers and Legal Enquiries 

When a leasehold property, or a freehold property that is part of an estate, is sold, it is common for the solicitors acting in the sale to raise conveyancing queries, all of which will be sent to the managing agent. Notices of transfer may also need to be receipted and certificates provided.
Our role in this process is to respond promptly to requests from conveyancers and to ensure the correct process is followed in a streamlined and professional manner.

Registered Office and Confirmation Statement 

We act as company secretary for many of our clients, providing a registered office address for the residents’ management company. Once a year, all companies are required to complete a confirmation statement for Companies House and lodge their statutory accounts, we undertake these duties as company secretary.

Appointment and Resignation of Directors

A further part of our role as company secretary is to keep all official records up to date, including informing Companies House on the appointment and resignation of management company directors.
If directors want to continue in their position, right to manage companies can require them to stand for re-election, while other companies can have varying rules regarding the appointment of former or new candidates. We are always happy to review any articles of association, and to advise on the correct procedures for individual clients.